Refund Policy
All sales are final. Due to the nature of our products and applicable state and federal regulations, budclubshop.com does not offer refunds or exchanges once an order has been processed and fulfilled.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please submit a request through our Contact Page within seven (7) days of delivery. Please include:
- A clear description of the issue; and
- Photographic evidence of the damage or incorrect item(s).
If the request is approved, we will issue a replacement at our discretion. Replacements depend on product availability and standard shipping timelines.
Third-Party Fulfilment Disclaimer
BudClub utilises third-party logistics (3PL) partners for storage, packing, and shipping. While we uphold high service standards, we are not liable for delays, lost items, or damages that occur while the shipment is in third-party possession or transit.
Cancellation Policy
Orders may be cancelled only before they are processed and shipped. Once an order is marked as fulfilled or shipped, it cannot be cancelled or modified.
To request a cancellation, contact us through the Contact Page as soon as possible. We cannot guarantee cancellation of any order already submitted for fulfilment.
Delivery Policy
We ship to the address provided at checkout. It is your responsibility to ensure that the shipping information is accurate at the time of purchase.
Incorrect Address. We are not responsible for packages shipped to incorrect or outdated addresses. If a package is returned due to an incorrect address, you will be responsible for additional shipping charges to resend it.
Delivery Confirmation. Tracking information will be emailed once an order is fulfilled. Delivery timelines vary based on location and carrier.
Shipping Days. Carriers operate on business days and do not deliver on federal holidays. Please allow extra time during peak or holiday seasons.
Lost or Stolen Packages. Once a package is marked as delivered by the carrier, BudClub is not responsible for lost or stolen items. Please contact the carrier directly to file a claim if necessary.
Processing and Shipping Time
As a family-owned business, our team fulfills orders Monday through Friday. We are actively working toward expanding processing to include weekends. Orders placed outside normal business hours are typically fulfilled the following Monday or next non-federal-holiday business day. Free shipping is available for qualifying orders over $75.
Standard USPS shipping typically delivers orders within 2–5 business days across the continental United States.
As soon as your order is packed and processed, you will receive an email with a link to your tracking number. Tracking history should update by the following business day. Local USPS facilities manually process many packages, and occasional mis-scans can delay tracking updates. These delays are especially common for orders processed late in the afternoon after the current day’s USPS collection has been completed.
Questions About This Policy
For any questions regarding these policies, please reach out through our Contact Page.